Read more here.įor your convenience, the application's repository already includes one survey that can be loaded into the database. Instacart uses Twilio to power their customer service surveys and integrate that feedback into their customer database. After storing the answer, our server will instruct Twilio to Redirect the user to the next question or finish the survey.That input is stored in the application's database. After each question is answered, Twilio makes another request to your server with the user's input.If using SMS it will prompt for text input with Message. Your web application instructs Twilio (using TwiML) to Gather or Record if it receives voice input.Twilio gets the call or SMS and makes an HTTP request to your application asking for instructions on how to respond.The end user calls or sends an SMS to the survey phone number.This tutorial will show how to do it using Twilio's API. Have you ever wondered how to create an automated survey that can be answered over phone or SMS? We are working to update all screenshots to reflect the new Console experience. Some screenshots on this page may show the Legacy Console and therefore may no longer be accurate. Route calls to your SIP network with an outbound callīuild in-browser calling with the Voice JavaScript SDK Track calls to measure marketing campaign effectivenessīuild a rapid response kit with Voice Conference and broadcastingĬonsume a real-time Media Stream using WebSockets, Python, and FlaskĬapture a payment with and a branded Pay ConnectorĬapture a payment with and a Generic Pay ConnectorĪdd programmability to your existing SIP network Build an Interactive Voice Response (IVR) phone treeīuild an Interactive Voice Response (IVR) for screening and recording calls
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